Privacy Policy

1. Introduction

Voxis AI Systems Inc. ("Voxis," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist platform and related services.

2. Information We Collect

We collect information necessary to provide and improve our Services:

• Account information: Name, email address, phone number, and billing details.
• Business information: Company name, website, industry, and call-handling preferences.
• Call data: Call recordings, transcripts, caller phone numbers, and call metadata.
• Usage data: Log data, feature interactions, and diagnostic information.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Train and improve our AI models for better call handling
• Process payments and manage subscriptions
• Communicate with you about your account, updates, and support
• Ensure security and prevent fraud

4. Call Recordings & Transcripts

Voxis records and transcribes calls to deliver its core services. Recordings are stored securely and retained according to your plan settings. You are responsible for informing callers that calls may be recorded, as required by applicable laws.

5. Data Sharing & Subprocessors

We do not sell your personal information. We may share data with trusted third-party service providers (such as cloud hosting, payment processing, and telephony services) who assist us in operating the platform. All subprocessors are bound by confidentiality and data protection obligations.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Services. Call recordings and transcripts are retained based on your plan and settings. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing activities
• Receive a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at admin@voxis.agency.

9. Cookies & Analytics

We use cookies and similar technologies to operate our website, analyze usage, and improve user experience. You can control cookies through your browser settings.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Continued use of the Services after updates constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at admin@voxis.agency.